Refund Policy

Last updated: January 1, 2025

At Grozaco, we strive to deliver exceptional business growth solutions that meet your expectations and drive real results. This Refund Policy outlines the terms and conditions under which refunds may be issued.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Project Not Started: If you cancel your project before any design or development work has begun, you are eligible for a full refund of your deposit.
  • Service Not Delivered: If we are unable to deliver the agreed-upon services within the specified timeframe (excluding delays caused by the client), a partial or full refund may be issued.
  • Significant Deviation: If the delivered work significantly deviates from the agreed-upon project scope and cannot be corrected within a reasonable number of revisions.

Refund Process

To request a refund, please follow these steps:

  1. Contact us at info.grozaco@gmail.com with the subject line "Refund Request" and your project details.
  2. Provide a clear description of the reason for your refund request along with any supporting documentation.
  3. Our team will review your request and respond within 5 business days.
  4. If approved, the refund will be processed using the original payment method within 10-15 business days.

Non-Refundable Items

The following are not eligible for refunds:

  • Completed Projects: Work that has been completed, approved, and delivered to the client.
  • Third-Party Costs: Fees paid to third parties on your behalf, including domain registration, hosting, premium tools, or stock images.
  • Custom Development: Custom features or automations that have been developed and delivered, even if the overall project is cancelled.
  • Consultation Fees: Charges for consultations, strategy sessions, or growth planning that have already been conducted.
  • Client-Caused Delays: If project delays are caused by the client's failure to provide content, feedback, or approvals in a timely manner.

Partial Refunds

In cases where work has partially been completed, a partial refund may be issued. The refund amount will be calculated based on:

  • The percentage of work completed at the time of cancellation.
  • Hours of design and development work already invested.
  • Any third-party costs already incurred.

Timeline

Please keep the following timelines in mind:

  • Refund requests must be submitted within 30 days of the project delivery date or the last payment made.
  • Review period: We will review and respond to your request within 5 business days.
  • Processing time: Approved refunds will be processed within 10-15 business days.

Dispute Resolution

If you are dissatisfied with the outcome of your refund request, we encourage you to reach out to us for further discussion. We are committed to finding a fair resolution for both parties.

Contact Us

For refund inquiries or to submit a refund request, please contact us: